When returning please ensure we have issued a returns form to you and that this is completed fully as indicated prior to returning your item. To return faulty products please email us by opening a support ticket before posting the goods. ![]() ![]() If the problem persists we ask that you open a support ticket and a member of our technical team will be able to assist further and provide all the necessary returns information such as a pre-paid label for the return or drop off details. If further assistance is required though, we would recommend contacting the manufacture directly as this may be the quickest method. In the first instance though we would advise consulting the products manual as this would provide useful troubleshooting tips. If your item has stopped functioning correctly we offer a 12 month warranty on goods, valid from the date of purchase. If a manual is present please read these thoroughly to ensure correct operation/set up of the product. In the unfortunate event that you have received an item you believe to be faulty please check the following steps before returning your goods. The item is over the 14 day returns period.The item has been damaged in return transit due to insufficient packaging.The packaging has been lost, thrown away or damaged.The item is marked or dirty in any way.The item has been visibly used or worn.The item has been opened or seal broken.Refunds will be processed via the original payment method.The item must be returned complete, including all the original contents and manufacturers packaging.Once received we aim to process a return within 5 working days. ![]() To make sure your return can be processed efficiently we will require our returns form to be included with all returned items this will be provided once we have been contacted regarding your return. We kindly ask that you ensure the item is safely packaged to avoid any damage during transit. If goods are not sent back to us via a signed for or tracked service and/or in case the goods are lost or not received, Lime Pro Gaming cannot be held responsible for any loss sustained. Please return items via a signed for or tracked delivery service. If you change your mind about your purchase you have 14 days from the date of receipt to do so and return it to us unopened at your own expense for a full refund after this time we do not accept returns (please note the original shipping costs are non-refundable as these have been passed onto the carrier). If for any reason you wish to return something though, we are happy to help. When shopping with Lime Pro Gaming we want to make this the best experience possible. Full terms apply: /PSNTerms.ģ Built-in headset controls not supported on PS VR and mobile devices. Account holders must be 7+, under 18s require parental consent. Simply plug the headset into PlayStation®VR as well as mobile devices with the included 3.5mm jack audio cable 3.ġ Available when feature is supported by game.Ģ Internet and account for PlayStation™Network required.Connect to PS5 and PS4™ consoles as well as compatible Windows and macOS® computers using the included adaptor. ![]() Enjoy up to 12 hours of wireless play thanks to the built-in rechargeable battery.Easily check how you sound to your teammates too with the dedicated mic monitoring button. Ensure you’re heard by your friends online 2 with two built-in microphones, optimally positioned for clear voice capture and enhanced by noise-cancelling technology.Īdjust your set-up as you play with built-in mic mute, master volume and in-game audio to chat mix controls.Play in style with a sleek headset that perfectly complements the look of the PS5 console and features refined earpads and a headband strap for added comfort. Powered by Tempest 3D AudioTech, the PS5™ console can put you at the centre of incredibly immersive soundscapes where it feels as if the sound comes from every direction. The PULSE 3D™ wireless headset has been specifically tuned to deliver the 3D Audio made possible by the PlayStation®5 console.
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